Returning your Items

If you purchased an Hestan product not from then please contact the retailer in the first instance.
If you did purchase your item from and wish to return your item, you must adhere to our returns policy within our terms and conditions. To return your item to us simply please contact our Consumer Care team using the contact form.

  • Monday-Thursday 9am-5pm
  • Friday 9am-4pm.

If you are calling please ensure you have the following information to hand:

  • The website you purchased the item from.
  • Your order number - this will be found on the email confirmation you received when the order was placed on our website.
  • The “Product Ref” number – this is usually a five-digit number which can be found on the order confirmation or on the website.