Delivery and Shipping
Where We Deliver To
At present Hestan.uk.com only services orders and delivers items to customers in the United Kingdom.
Hestan aims to process and dispatch orders taken before 12pm on the same day (Mainland UK only).
Hestan aims to process and dispatch orders taken after 12pm within 24 hours of receiving your order.
Hestan aims to have the item arrive at your chosen delivery destination between 2-5 days of you placing your order with us. If you do not receive your order within this time frame, please allow for 7 days for delivery before contacting customer service.
Seasonal & peak times of the year may affect our processing and dispatching times. At these infrequent peak times your order may take longer to dispatch.
Our Delivery Costs
We offer free delivery as standard on all orders.
Our Delivery Services
Your Delivery Confirmation
Upon ordering from Hestan, you will receive an email or text message from DPD to communicate your delivery information. To aid in the identification of the communication related to your purchase from this website, the email or text message will appear as ‘Meyer Group Ltd'.
You are able to track your item’s delivery process using the tracking code provided by DPD. You can track your order online here via the DPD website.
Your Delivery Window
All DPD orders benefit from a ‘one hour delivery window’, ensuring you don’t need to wait in all day for your goods to be delivered to your chosen location. DPD will communicate this delivery slot with you.
Management of your Delivery
You can manage or adjust your delivery information and options from the DPD website or app. You will be able to undertake the following:
- Change to ‘DPD Pickup’ option – Pick up from one of 2500 shops for click and collect. You can locate your closest shop here.
- Upgrade to Next Day Delivery at a cost
- Choose an alternative delivery date
- Opt to be left with specified neighbour
- Opt to be left in specified safe location